Return Policy

Every piece in the Mabel Lane Market collection is hand-selected for its character and quality. Due to the nature of our carefully curated inventory and our small business operations, we are unable to offer refunds or general returns at this time, and all sales are final.

We categorize our inventory as follows to provide clarity on the unique nature of our offerings:

Pillows & Textiles: Due to the intimate nature of textiles and our commitment to the highest quality standards, all pillows and fabric goods are final sale.

Custom & Workroom Orders: Any items designated as “made-to-order” or shipped directly from our artisan workrooms and suppliers are final sale and ineligible for cancellation. Made-to-order pieces go into production immediately upon purchase. Because these are created specifically for your home, orders cannot be canceled due to production timelines or backorder status.

Vintage & One-of-a-Kind: Vintage items, antiques, and original artwork are final sale as they are curated in limited quantities and carry a unique history.

Digital Products: Resources and downloads are delivered immediately upon purchase and are ineligible for return or cancellation. We do not offer refunds or exchanges for digital products under any circumstances. If you experience technical issues with your digital purchase, please contact us at hello@mabellaneinteriors.com, and we will assist you in resolving the problem.

Variations & Handmade Characteristics

We prioritize items that move past showroom perfection in favor of soul and story. While we strive to accurately represent every piece, please anticipate the following:

Handmade & Natural Materials: Variations in color, pattern, texture, or dimensions are expected and are a celebrated part of the artisan process and are not considered defects.

Vintage & Antique Curations: These pieces may contain blemishes or wear consistent with their age. These imperfections are reflected in the pricing and contribute to the one-of-a-kind appeal of the item and do not qualify as a basis for a return or replacement.

Digital Representation: Our team works diligently to provide images and descriptors that are a true representation of our merchandise; however, the color balance on computer screens and other outside factors can play a role in how the hues come across. Please reach out to us before purchasing if you have additional questions about the color accuracy of any item.

Damages & Defects

While we do not offer general returns, we want you to be delighted with your purchase. If an item arrives defective or damaged, please refer to our Damages & Claims policy to initiate a review within 48 hours of delivery. While we are unable to offer exchanges, we evaluate each damage claim individually to determine if a replacement of the same hand-selected piece is available within our current inventory.

In the approved event of a damage-related replacement, Mabel Lane Market will cover the cost of shipping the new item to you. Please note that any items sent back to our studio or “returned to sender” without prior authorization will not be eligible for a refund or credit.

Future Collection Updates

As our assortment grows to include furniture, lighting, and additional home goods, this policy may be updated to reflect the specific requirements of those categories.

Order Processing & Lead Times

Every order from Mabel Lane Market is handled with care. Please allow 3–5 business days for our team to process and pack your order before it is handed to the carrier. During peak seasons or new collection launches, these estimates may extend slightly.

Lead Times: Some curated pieces may have variable lead times noted on individual product pages. All timeframes are estimates and may shift due to production timelines, carrier delays, or material availability.

Standard Delivery: Once shipped, items typically arrive within 3–5 business days after the initial processing period.

Tracking: Depending on the items in your order, pieces may ship separately. You will receive a confirmation email with tracking information as soon as your order (or part of it) is on its way.

Digital Delivery: Digital products and resources are delivered via email immediately upon purchase and do not incur shipping charges.

Domestic Shipping & Rates

We currently ship within the contiguous United States via UPS Ground.

Flat Rate Shipping: Shipping is charged at a predetermined flat rate based on item category. The applicable shipping total will be clearly displayed at checkout before you finalize your purchase.

Free Shipping: Enjoy complimentary standard shipping on pillow cover orders over $150.00. (Please note that due to their weight and specialized handling, vintage rugs are excluded from this offer.)

Local Pickup: Local pickup is available for specific oversized or fragile items (such as furniture) as designated on the individual product listing. You will be notified via email once your order is ready for collection at our designated location.

International Shipping: At this time, we are unable to offer international shipping.

Delivery & Address Requirements

Orders are shipped to the original address provided at checkout. A valid email address is required to receive tracking updates once your package is on its way.

Address Accuracy: Please ensure all delivery details are accurate before submitting your order. We are unable to accommodate shipping address changes after an order has been processed.

Failed Delivery & Reshipment: If a carrier is unable to deliver due to an incorrect address, the customer is responsible for all costs associated with reshipping the item. If a package is lost due to an incorrect address and cannot be recovered, the customer is responsible for the cost of a replacement product and additional shipping fees.

No PO Boxes: Because we utilize UPS Ground, we require a physical street address and are unable to ship to PO Boxes or APO/FPO addresses.

Lost or Missing Packages

All items purchased from Mabel Lane Market are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Carrier Responsibility: Mabel Lane is not responsible for lost, stolen, or delayed packages once they are in the carrier’s hands.

Delivery Confirmation: Once a package is marked as delivered by the carrier, the order is considered successfully fulfilled. To protect your purchase, we recommend shipping to a secure location or using carrier tools to provide specific delivery instructions. We are unable to provide complimentary replacements or refunds for items stolen or missing after a confirmed delivery.

Claims Support: If your package is marked as delivered but has not arrived, please contact your local carrier directly to initiate a search. While we do not offer automatic replacements for missing deliveries, we may review specific situations on a case-by-case basis once a formal carrier claim has been filed and documentation is provided. We are happy to provide any necessary proof of value to support your claim with the provider.

Damages & Claims

We take every precaution to ensure your order arrives safely. In the rare event that an item is damaged in transit or arrives defective, please notify us within 48 hours of delivery to initiate a claim.

Submission: Claims must be submitted to hello@mabellaneinteriors.com within the 48-hour window. Please include your order number and a brief description of the issue.

Documentation: Please provide photographic evidence of both the item and the packaging. It is essential to retain all original packaging until the claim is fully resolved.

Resolution: Every claim is handled with care. We will review the documentation and arrange a replacement when available. If a replacement is not possible, we will work with you to provide an appropriate remedy. The retention of all original packaging is required to process a claim. We are unable to guarantee a replacement or remedy if the original packaging has been discarded.

Final Sale: Beyond damaged or defective items, please note that due to the nature of our curated inventory and small business operations, all sales are final. We are unable to offer general returns or refunds at this time.

Customer Support

Our small team is available Monday–Thursday, 9:30 AM – 4:30 PM MST (excluding holidays). We do our best to respond to all inquiries within 1–2 business days.

If you have any questions about your order, please email us at hello@mabellaneinteriors.com, and we will be happy to assist you.

Last Updated: April 30, 2026